TERMS AND CONDITIONS OF USE OF GARMOTORSPORT.COM These General Terms and Conditions govern the relationship between "GAR MOTORS" EOOD., hereinafter referred to as "GARMOTORSPORT.COM", on the one hand, and the Users of websites and services located on the Site (hereinafter referred to as Users), on the other. "GAR MOTORS" EOOD. is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 205828652, with registered office and address of management: Sofia, pl Slaveikov 9, 1000. email address: info@garmotors.com, phone: +359877890742 Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services). By visualizing the Site, each User automatically agrees to comply with the conditions described below. This document contains information about the activities of "GARMOTORSPORT.COM" and the general conditions for using the services provided by "GARMOTORSPORT.COM", regulating the relationship between us and each of our users. Confirmation of the General Terms and Conditions is a necessary and mandatory condition for concluding the contract between the User and "GARMOTORSPORT.COM". By accepting the General Terms and Conditions, the User agrees to the processing of his personal data on the basis of the contract concluded between him and GARMOTORSPORT.COM. Such data are names, telephone, address and email. DEFINITIONS For the purposes of these general terms and conditions, the following terms should be understood as follows: Website - http://www.garmotorsport.com and all its subpages. Consumer - is any natural person who acquires goods or uses services that are not intended for commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside his commercial or professional activity. General Terms and Conditions - these General Terms and Conditions, which include terms of use, privacy policy, cookies, registration and delivery rules, voluntary dispute resolution, withdrawal and exchange forms and any other legally relevant information available on Site. Personal data - any information about an individual that reveals his or her physical, psychological, mental, family, economic, cultural or social identity. Goods - movable tangible property, except for the items sold by way of enforcement or through other measures by bodies authorized by law, as well as items abandoned or confiscated in favor of the state, declared for sale by state authorities. Purchase-sale contract - a contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their object both goods and services. Alternative dispute resolution procedure - a procedure for out-of-court settlement of consumer disputes, meeting the requirements of a special law or a specific agreement between the parties to a legal relationship, carried out by a body for alternative resolution of consumer disputes / arbitration, mediator or others /. SERVICES PROVIDED Art. 1. On the Site the Users have the opportunity to conclude a contract for purchase and sale and delivery of the goods offered by "GARMOTORSPORT.COM". REGISTRATION AND IDENTIFICATION "GARMOTORSPORT.COM" identifies the Users of the site by storing log files on the server of the Site and the IP address of the User. "GARMOTORSPORT.COM" has the right to collect and use information about the Users on the basis and for the purposes of the contract with the User under these General Terms. The information through which the person can be identified may include names, telephone, address, email, as well as any other information that the person provides voluntarily upon registration. The information includes any other that the User enters, uses or provides when using the Services provided by "GARMOTORSPORT.COM". Only persons over 16 years of age can register on the site. Upon registration, the person marks a check box, which declares that he is 16 years old. "GARMOTORSPORT.COM" takes due care and is responsible for protecting the information about the User, which became known to him on the occasion of registration, except in cases of force majeure, accidental event or malicious acts of third parties. In the registration form filled in by the User upon registration, "GARMOTORSPORT.COM" indicates the mandatory or voluntary nature of the provision of data and the consequences of refusing to provide them. "GARMOTORSPORT.COM" may disclose personal data to third parties only in cases provided by law and in the circumstances provided by law or with the express consent of users. The user can register by filling in the relevant electronic registration form, available in real time (on-line) on the Internet on the website of "GARMOTORSPORT.COM", to agree with the General Terms. By pressing the virtual button with the text "Registration" or other similar text, having the force of written confirmation of the General Terms, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with the General Terms. accepts them and undertakes to abide by them. "GARMOTORSPORT.COM" may store in log files on its server the IP address of the User, as well as any other information necessary for its identification and reproduction of its electronic statement of acceptance of the General Terms in case of legal dispute. The text of the General Terms and Conditions is available on the Internet on the website of "GARMOTORSPORT.COM" in a way that allows its storage and reproduction. When filling in the application for registration, the User is obliged to provide complete and accurate data on identity (for individuals), legal status (for legal entities) and other data required by the electronic form of "GARMOTORSPORT.COM", as well as update them in 7 (seven) days from their change. The user declares that he agrees to provide the required personal data, ensuring that the data provided during the registration process are correct, complete and accurate and will change them in a timely manner if the latter changes. In case of providing incorrect data "GARMOTORSPORT.COM" has the right to terminate or suspend immediately and without notice the provision of services and maintaining the registration of the User. Upon registration, the User receives a unique username, which may be the email specified by the User, and a password to access the services available through the website of "GARMOTORSPORT.COM". The user can manage their user profile on the site. Through his account the User can: 1. To see the history of the orders made 2. To change and supplement the addresses registered by him 3. To repeat an order already made by him The User Name with which the User registers does not give him any rights other than those expressly stated in these General Terms and Conditions. The registrar in his capacity as a representative of a legal entity is obliged to enter his full name and address, resp. the name of the legal entity it represents. The user is obliged to take all care and take the necessary measures that are reasonably necessary in order to protect his password, as well as not to disclose his password to third parties and to immediately notify "GARMOTORSPORT.COM" in case of illegal access, as well as in case of probability and suspicion of such. He bears the responsibility and risk for the protection of his password, as well as for all actions performed by him or by a third party using his password. ORDER Users use the interface of the website of "GARMOTORSPORT.COM" to enter into contracts for the sale of goods and services offered by "GARMOTORSPORT.COM". In the absence of stock of a product "GARMOTORSPORT.COM" reserves the right to refuse the order. After selecting one or more goods offered on the website of "GARMOTORSPORT.COM", the user must add them to his list of goods for purchase. It is necessary for the User to provide data for the delivery and to choose the method and time of payment of the price, then to confirm the order through the interface of the site. When placing an order, the User receives an e-mail confirmation that his order has been accepted. "GARMOTORSPORT.COM" has the right to refuse to enter into an agreement with an incorrect User. "GARMOTORSPORT.COM" has the right to treat the User as incorrect in cases where: 1) there is non-compliance by the User with the General Terms and Conditions; 2) incorrect, arrogant or rude attitude towards the representatives of “GARMOTORSPORT.COM” has been established 3) systematic / three or more times / abuses by the User against “GARMOTORSPORT.COM” have been established. HOW TO MAKE AN ORDER Orders are accepted on the site 24 hours a day, 7 days a week, including weekends and public holidays. In order to generate an order through the site, it is not necessary to register a user profile. The order of a product / s specified by the consumer is done in several ways: order through the site - you can place an order through the site by using the "Add to cart" button, which is located next to each available product. This button adds the selected product to the shopping cart, after which the user has the opportunity to add more products in it or continue to complete the order. Upon completion of the order, the consumer has the opportunity to view the products he has decided to buy, their prices and the final amount to be paid, as well as take advantage of additional discounts if he has a discount voucher or other promotional code. The user can complete the order with an already registered user profile, register a new profile or just fill in the required details for the payer and recipient of the shipment: names, e-mail, phone, address, and choose PAY PAL. After the finalization of the order and sending of the request made in this way, a confirmation with the record of the entered information will be sent to the specified e-mail. For each stage of the order processing (confirmation of availability, sending, etc.) the user will be notified by an operator by e-mail or phone. Orders and inquiries from customers are processed by the operators of www.GARMOTORSPORT.COM during business hours. All images and product descriptions on the site www.GARMOTORSPORT.COM are indicative, informative and subject to change. by GARMOTORSPORT.COM. GARMOTORSPORT.COM is not responsible for the factory packaging of the products (eg, but not only - lack of cellophane, hologram stickers and all other changes to the packaging or its design made by the manufacturer), as well as changes in the aroma that manufacturers periodically performed over the years in reformulating existing flavors. All prices, including promotional prices, are valid until they are changed by GARMOTORSPORT.COM or the respective manufacturer or the product is withdrawn from sale or sold out,. Any such change is reflected on the website www.GARMOTORSPORT.COM. Discounts cannot be combined and added. PRICE OF THE ORDER (1) The prices of the offered goods are those indicated on the website of "GARMOTORSPORT.COM" at the time of placing an order. The prices of the goods include VAT, in the cases where its charging is envisaged. "GARMOTORSPORT.COM" reserves the right to change at any time and without notice the prices of goods offered on the site, and such changes will not affect orders already placed. The change in the price is valid for consumers from the moment of its announcement on the website www.GARMOTORSPORT.COM (2) "GARMOTORSPORT.COM" may provide discounts for goods offered on the site in accordance with Bulgarian law and rules set by "GARMOTORSPORT.COM". The rules applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey, discount coupons when issuing a Customer Card, etc.). Different types of discounts cannot be combined when ordering and purchasing the same product. PROBLEMS WHEN FULFILLING THE ORDER The execution of your order may be hindered for any of the following reasons: 1. One or all of the ordered goods are not available - in this case we will contact you as soon as possible. 2. The user has specified an incorrect or incomplete delivery address. 3. Lack of an up-to-date telephone contact number. 4. Technical problem In case of problems with delivery due to our fault, all additional costs for sending or receiving the goods are at the expense of Douglas bg. In all other cases, the subsequent sending of the shipment will be at the expense of the user. When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount applied to the product and only the amount actually paid is refundable. METHODS OF PAYMENT The user can pay the price of the ordered goods using his account on paypal.com or without using an account / registration to make a payment by bank payment card (credit or debit). * In connection with payment by bank payment card (credit or debit), the User must keep in mind the following: - Upon completion of the order of goods / goods from the online store, the User confirms that he is an authorized user of the credit / debit card used - ie that he is the legitimate cardholder under a contract with the issuing bank or that he is expressly authorized by the legitimate cardholder to use the card. - All credit / debit card holders are subject to verification and authorization checks by the card issuer; in case of refusal by the issuer to approve the payment of the price of the ordered goods initiated to the Company, the latter has not been made. WITHDRAWAL FROM THE CONTRACT AND REPLACEMENT The Consumer has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the Consumer or a third party on behalf of the Consumer. In order to exercise his right under this clause, the User must unambiguously notify "GARMOTORSPORT.COM" of his decision to withdraw from the contract, individualizing the goods he wishes to return by providing all details of the order and delivery, including but not only: content and value of the order, data of the person who made the order, data of the person who accepted the delivery, and date of delivery. In accordance with the provisions of Art. 55 of the CPA, the consumer is obliged to store the received goods, their quality and safety until the moment of their return at www.GARMOTORSPORT.COM. in the form in which they were received. The consumer is obliged to return the goods at his own expense Upon return, the goods must be in their original packaging, without traces of use or distortion of trade (eg torn packaging, cellulose, removed labels, missing parts, etc.) and be accompanied by all accompanying documents - receipt and / or invoice, warranty card, instructions for use, etc. When returning the goods, the consumer is obliged to return all gifts received with the ordered goods, in case they are sent by "GARMOTORSPORT.COM". "GARMOTORSPORT.COM" has the right, at its sole discretion, to postpone the refund until the goods are returned or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier. In case the User does not fulfill his obligation to return the goods within the above period, without notifying "GARMOTORSPORT.COM" of any delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement of exercise of withdrawal from the contract. When "GARMOTORSPORT.COM" has incurred costs in connection with the performance of the contract and the User withdraws from the contract, "GARMOTORSPORT.COM" has the right to withhold the relevant amount for the costs incurred or to demand their payment. The consumer has no right to withdraw from the contract if the subject of the same are: 1. for delivery of goods, made to order of the consumer or according to his individual requirements 2. for delivery of sealed goods, which are printed and / or tested after their delivery and cannot be returned due to reasons related to hygiene or health protection "GARMOTORSPORT.COM" refunds to the User the price paid by him for the returned goods. The transport costs for returning the goods from the customer to www.GARMOTORSPORT.COM are at the expense of the User. When the goods received by the User do not correspond to the characteristics specified in the page of the online store, are not used by the user in any way and have undamaged external factory packaging, the cost of returning the goods is at the expense of www.GARMOTORSPORT.COM. In this case, the customer must send the goods back to us. Upon request for return of goods (corresponding to the characteristics specified on the page of the online store), the transport is at the expense of the User. "GARMOTORSPORT.COM" refunds in full the value paid by the consumer of the returned goods not later than 14 days from the date on which the consumer has exercised his right of withdrawal under Art. 55 of the CPA. In case the customer has used a coupon / voucher for a discount, the customer is refunded only the amount actually paid by him. The value of the coupon / discount voucher is not refunded to the customer. WARRANTIES AND COMPLAINTS (1) The consumer has the right to claim for any discrepancy of the goods with the agreed / ordered, when after delivery, discrepancies are found with the contract of sale. "GARMOTORSPORT.COM" is not responsible for the difference in colors, which is due to the natural differences in the reproduction of colors from different models of monitors. All goods that are subject to warranty service are accompanied by the necessary documents with information about the warranty period (according to Bulgarian legislation), the conditions and place of warranty service. The consumer may not contest the conformity of the consumer product with the contract for its sale, when at the time of concluding the contract he knew or could not have been unaware of the non-conformity. (2) The consumer has the right to file a complaint against the goods, regardless of whether the manufacturer or the trader has provided a guarantee for the goods. When the satisfaction of the claim is done by replacing the product with another, corresponding to the agreed, "GARMOTORSPORT.COM" retains the original warranty conditions of the consumer. (3) Upon filing a claim for goods, the consumer may claim for refund of the amount paid, for replacement of the goods with another, corresponding to the agreed or for deduction from the price. (4) The complaint shall be submitted in writing by the indicated e-mail of the company. Complaints can also be filed at the merchant's address. The right to choose the place for filing the complaint belongs entirely to the consumer. The client should provide clear, complete and unambiguous information about the case in writing and within the legally established period for filing a complaint to the e-mail address: info@garmotorsport.com When filing a complaint, the user indicates the subject of the complaint, his preferred way to satisfy the complaint, respectively the amount of the claimed amount, and address, telephone and contact email. In order for the case to be resolved as soon as possible, it is advisable to attach photographic material (only if the case concerns a specific product (s)). After the case is reviewed and processed, you will receive a written response to the email address from which the complaint was filed (GARMOTORSPORT.COM is not responsible for any problems beyond our control of receiving the message within the statutory period). When submitting a complaint, the user must enclose a photo on which the claim is based, (5) The complaint of a consumer good may be filed up to two years from the delivery of the good, but not later than two months from the establishment of the non-conformity with the agreed. The period shall cease to run during the time necessary for the repair of the consumer goods or for reaching an agreement between the seller and the consumer for resolving the dispute. (6) If “GARMOTORSPORT.COM” has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for filing the claim under para. 5, the claim may be filed until the expiration of the commercial guarantee. Filing a complaint is not an obstacle to filing a claim. (7) "GARMOTORSPORT.COM" maintains a register of complaints. A document is sent to the User on the e-mail specified by him, in which the number of the claim from the register and the type of the goods are indicated. When "GARMOTORSPORT.COM" satisfies the complaint, it issues an act to that effect, which is drawn up in two copies and must provide one copy to the User. (8) "GARMOTORSPORT.COM" in case of a valid complaint brings the goods in accordance with the sales contract within one month from the filing of the complaint by the User. If the goods are not repaired after the expiration of the term under the previous paragraph, the Consumer has the right to terminate the contract and refund the amount paid or to request a reduction in the price of consumer goods under Art. 114 of the CPA. Bringing the consumer goods in accordance with the sales contract is free of charge for the User. It does not owe costs for the shipment of consumer goods or for materials and labor related to its repair and does not suffer significant inconveniences. (9) In case of non-compliance of the consumer goods with the contract of sale and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options: 1. cancellation of the contract and refund of the amount paid by him; Price Reduction. The consumer may not claim a refund or a reduction in the price of the goods when the trader agrees to replace the consumer product with a new one or to repair the product within one month of the consumer's complaint. The trader is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when after satisfying three consumer complaints by repairing the same product, within the warranty period, there is another occurrence of non-compliance of the goods with the contract of sale. The consumer may not claim cancellation of the contract if the non-conformity of the consumer product with the contract is insignificant. INTELLECTUAL PROPERTY (1) The intellectual property rights over all materials and resources located on the website of "GARMOTORSPORT.COM" (including available databases) are subject to protection under the Copyright and Related Rights Act, belong to "GARMOTORSPORT.COM" or to the respective indicated person, who has transferred the right to use “GARMOTORSPORT.COM” and cannot be used in violation of the current legislation. In case of copying or reproduction of information beyond the permissible, as well as in case of any other violation of intellectual property rights on the resources of "GARMOTORSPORT.COM", "GARMOTORSPORT.COM" has the right to claim compensation for direct and indirect damages in full . Except as expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disseminate the information resources published on the website of "GARMOTORSPORT.COM". (2) "GARMOTORSPORT.COM" undertakes to take due care to ensure the possibility of the User for normal access to the services provided. GARMOTORSPORT.COM reserves the right to suspend access to the services provided. "GARMOTORSPORT.COM" has the right, but not the obligation, at its discretion to delete information resources and materials published on its website. TERMINATION AND TERMINATION OF THE CONTRACT GARMOTORSPORT.COM has the right, at its discretion, without notice to terminate the contract unilaterally, if it finds that the services provided are used in violation of these general conditions, the legislation of the Republic of Bulgaria and / or generally accepted moral norms. Except in the cases provided for in these General Terms and Conditions, the contract between the parties is terminated upon termination of the activity of "GARMOTORSPORT.COM" or termination of the maintenance of its website. In addition to the above cases, either party may terminate this Agreement by giving one week's notice to the other Party in the event of failure to perform its obligations under the Agreement. The written form of the contract is considered complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in or selected by the User or marking in a field (check box) on the website, etc. similar in so far as the statement is technically recorded in a way that allows it to be reproduced. DELIVERY Upon completion of the order, consumers have the right to choose delivery with the couriers of Bulgarian post or DHL. The delivery of the ordered goods is carried out by courier to the office or delivery address specified by the User. Delivery is at the expense of the User, unless otherwise stated on the Site. "GAR MOTORS" EOOD is not responsible for non-fulfillment of an order in cases where the User has provided incorrect, incomplete and / or inaccurate personal data, including when he has provided incomplete, inaccurate or fictitious address or telephone. In exceptional circumstances, "GAR MOTORS" EOOD reserves the right to extend the delivery period by promptly informing the User. In case the client has prepaid for his order, "GAR MOTORS" EOOD should refund the amount paid within 14 days from the date of cancellation of the order. INVALIDITY CLAUSE The Parties declare that in the event that any of the provisions of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice. AUTHORITIES REGULATING THE ACTIVITY The bodies regulating the activity of GARMOTORSPORT.COM are the Consumer Protection Commission / CPC / and the Personal Data Protection Commission (CPDP), with the following coordinates: About the CPC: • Website: https://kzp.bg/kontakti tel: 0700 111 22 email: info@kzp.bg address: Sofia, Slaveykov Square, №4A, fl. 3, 4 and 6 About CPDP: • Website: https://www.cpdp.bg/ tel: 02 / 91-53-518 email: kzld@cpdp.bg address: Sofia 1592, bul. „Prof. Tsvetan Lazarov ”№ 2 DISPUTES Consumers can use the European Online Dispute Resolution Platform (ODR), available at http://ec.europa.eu/odr /, a single access portal that allows EU consumers and traders to settle disputes between them. . Alternative dispute resolution (ADR) between consumers and traders is out-of-court conciliation on a voluntary basis. The Joint Conciliation Commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services. The Joint Conciliation Commissions are determined on a regional basis, and the General Conciliation Commission at the Consumer Protection Commission based in Sofia and the area of ​​operation in Sofia, Sofia District, Kyustendil District is competent to resolve disputes between GARMOTORSPORT.COM and the User. and Pernik district. The consolidated list of recognized ADR bodies of the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show Disputes that cannot be resolved in any other way are referred for resolution by the competent Bulgarian court.